When  you are reserve an experience with us, we ask you to provide a credit card number to hold your reservation.  We can also use your gift card number to hold your reservation. Those without a credit card will be invited to take a chance at dropping in as a walk-in guest or to pre-pay your experience at least 2 business days prior to your experience.* When you check out at the end of your appointment we will confirm your preferred payment method prior to processing.

We recommend that you arrive about 10 minutes early for your experience to allow time to pick your polish and get comfortable.

*Full cancellation policy is enforced

Please plan to arrive a minimum of 10 minutes before your reserved experience in order to properly prepare for your appointment (eg. pick your polish colour, choose your experience options, complete a short intake form).

We ask that you please bring open-toed sandals / flip flops to your pedicure appointment. While we do offer disposable footwear for guests who forget, we prefer to keep our landfills clear of these non-recyclable, non-biodegradable materials.

If you are running late, please give us a call. We will do our best to accommodate late arrivals, however our experiences are reserved in specific increments of time.  If we are able to accommodate you, your reservation will be customized to fit your remaining experience time (full service fee will apply) to avoid delays for other guests.

Unopened and unused beauty care products and retail items with original packages without any visual damage, may be exchanged or applied as credit to your account to use for future products or services, with presentation of original receipt within 7 days of purchase.

Gift cards are available for purchase in-spa, online, or over the phone. As we are constantly innovative and changing our package offerings, gift cards purchased as packages will retain their value for 6 months from their initial date of purchase and then will be converted to cash value to be used toward other services and packages. Purchased gift cards do not expire. Gratuities are not included on gift cards and cannot be used for this purpose. Gift cards are non-refundable. Gift cards given as promotion for giveaways, donations or other initiatives may be used toward spa services only and expire within six months of assignment. Nourish is not responsible for lost gift cards.

We’re sorry, we do not accept Wayspa gift cards. 

We ask that you please turn your ringer and volume off and not talk on your phone during your appointment, as courtesy to other guests present.

Our staff are very well in tune with the energy of our guests and so will use your tone and body language to gauge your interest in verbal engagement during your appointment. However, please do not hesitate to ask for a silent appointment if you would like to enjoy some quiet time and avoid conversation with your aesthetician.  We completely understand your desire for quiet.  Regardless of the reason, you are always welcome to utilize this option.

At Nourish, we strive to provide a relaxing and enjoyable experience for all our guests. To ensure a smooth and worry-free visit, we kindly ask all patrons to take note of the following policy regarding personal belongings:

1. Responsibility for Personal Items:
   While we make every effort to maintain a safe and secure environment, Nourish is not responsible for any personal items that are lost, misplaced, or stolen during your visit.
2. Refrain From Bringing Valuables:
   We recommend that guests avoid bringing valuable items to the spa.
3. Check Your Items:
   Before leaving any treatment room or facility, please take a moment to ensure you have collected all your personal belongings.
4. Lost and Found:
   Any items found on the premises will be kept in our Lost and Found for a limited time. Please contact the front desk as soon as possible if you believe you have lost something during your visit.

By visiting Nourish Spa Inc., you agree to the terms of this policy. Thank you for understanding and for helping us maintain a peaceful and positive spa experience for all.